Conversation Insights

Welcome to the landscape of customer conversations for automotive. The pie chart below, drawn from DealerAI’s chatbot data, maps out the trends of how consumers engage through chat on various channels: website, Facebook, SMS, and WhatsApp. It’s an insightful glimpse into the interests driving consumers.

From inquiring about new and used vehicles to booking services, these segments of dialogue shed light on frequently asked car buyers’/owners’ queries and preferences. But that’s just the start: You can click on any segment to view real chats. Each conversation showcases how DealerAI’s Generative AI smoothly navigates customer needs, bridging the gap between the online chatroom and your dealership’s showroom visits.

New Car Inquiry

Used Car Inquiry

Booking

Service/Parts

Finance/Lease

All Other Queries

New Car Inquiry (33.98%)

The bot effectively provided options for new Cadillac Escalade ESVs in stock, offering additional color choices from another inventory and coordinating a personal visit for the user.

  • Detailed Inventory Information: Promptly informed the user about available models, pricing, and colors.
  • Flexibility and Options: Offered alternative color choices from other inventory, showcasing adaptability.
  • Proactive Customer Engagement: Sought contact details to facilitate further personalized assistance.

Hello, do you have any new cadillac escalade esv on stock?

We currently have two new Cadillac Escalade ESVs in stock. The first is a 2023 Premium Luxury model priced at $129,939, and the second is a 2023 Luxury model priced at $108,878. Both vehicles are in Black.

Any other colours are expected to come in soon?

We have white and gray Escalades ESV from our other inventory, we can arrange it for transport if you are interested. Would you like a sales representative to help you with this?

Perfect, I will come in person

May I ask for your email or phone number so we can get in touch with you?

My name is Mike and my phone number is 416-886-____

Used Car Inquiry (20.93%)

The bot effectively matched a user’s request for a Ford Escape, providing detailed information and responsive assistance regarding the vehicle and contact options.

  • Relevance and Detail: Delivered precise vehicle information matching user’s needs.
  • Communication and Assistance: Offered various contact options and proactive service suggestions.
  • Responsiveness and Clarity: Quickly and clearly addressed inquiries, fostering ongoing engagement.

I am looking for a 2018-2019 Ford escape, a reliable vehicle for around 300-350 a month

I found a 2018 Ford Escape SEL in our used inventory. It comes with all-wheel drive, leather seats, a panoramic roof, and lane departure warning. It’s available for $26,999. The monthly payment to lease is around $300.

This one looks good

Would you like further details or perhaps schedule a visit to see this car in person?

is there a number I can reach you guys?

Sure! You can reach us at +1 (800) 522-____. If you prefer email, you can write to us at info@dealerai.com. Although I won’t be available directly, our professional team will certainly assist her as needed.

Great!

Glad I could help! If you have any more questions in the future, don’t hesitate to ask. Happy car shopping!

Quick question if I may

Of course, feel free to ask your question!

are these vehicles certified? or do they have a warranty?

This vehicle is certified. However, warranty details can vary between vehicles. For specific information about a particular vehicle, a representative from our sales team would be able to provide the most accurate details. Can I assist you with anything else?

thank you! youve been great! I appreciate your help and insight! =)

You’re most welcome! I’m glad I could assist you. If you or your friend have more questions in the future, don’t hesitate to ask. Good luck with your car hunt!

Booking (18.69%)

The bot efficiently coordinated a test drive for a 2023 4Runner, clarifying availability and securing a suitable date and time for the user.

  • Clarity in Requests: The bot effectively sought specific details to better understand the user’s needs.
  • Prompt and Accurate Scheduling: Quickly arranged the test drive for the requested time, confirming the appointment.
  • Customer Service Orientation: Maintained a helpful tone, offering assistance for any further needs or changes.

2023 4runner

Sure! Could you please specify what specific details you’d like to know about the 2023 4Runner?

test drive

Great! The 2023 4Runner is available for a test drive. May I know your preferred date and time for the test drive?

do you have any on the lot?

Yes, we do have the 2023 4Runner on our lot. What is your preferred date and time for the test drive?

ASAP

For sure, our sales representative is ready to assist for test drive when you come by our dealership. May I have your name and contact information?

Tom, 416-327-____

I will you see soon

The bot adeptly handled a website issue reported by the user, swiftly moving to manually book a vehicle inspection appointment for them.

  • Immediate Issue Acknowledgment: Promptly recognized and took steps to address the website problem.
  • Efficient Alternative Solution: Offered to manually assist with booking, ensuring the user’s needs were met despite the technical issue.
  • Proactive Customer Service: Confirmed the booking details and maintained an open, helpful stance for any further queries.

Hi there, welcome to Kingston Dealership. How may I be of service today?

Hey, your website is not working, I can’t book an appointment

I’m sorry to hear that, I will notify our website provider and get it fixed as soon as possible. In the meantime, can I help you to book your next visit?

Christine 470-658-____, Christine__@____.com. I would like to come in on Nov 2nd, for a vehicle inspection at 11am

Thank you, Christine. A representative will reach out to you shortly to confirm your bookings.

Ok thank you

You’re welcome! If you have any other questions, feel free to ask. We’re here to assist you!

Service/Parts (8.28%)

The bot assisted in scheduling an oil change and vehicle inspection for the user, guiding them through the booking process and securing an appointment for an alternative date.

  • Guidance on Booking Process: Directed the user to the website for scheduling, providing a clear path for action.
  • Flexible Scheduling: Offered an alternative date when the requested time was unavailable, ensuring the user’s needs were met.
  • Efficient Booking Confirmation: Collected necessary details and confirmed the appointment, demonstrating effective coordination.

Hi there, welcome to George Auto. How may I be of service today?

Hello, is it possible to schedule an oil change and vehicle check for this Saturday?

You can schedule an oil change and vehicle inspection appointment through our website at https://www.dealerai.ca/service/appointment/. Please give it a visit.

There are no available times for this Saturday, is there any availability?

I’m sorry to hear that there are no convenient time slots for this Saturday. The earlier booking is next Tuesday at 10am, will that work for you?

Yes, it will. Can you secure the slot for me? my number is 416-235-____

Could you please provide your name?

Jose

Thank you, Jose. Your appointment at next Tuesday at 10am for oil change and vehicle inspection has been noted. A dealership representative will reach out to you at 4161231234 to confirm your appointment.

Finance/Lease (6.10%)

User wants to lease a Chevrolet Traverse.

Looking to lease a traverse

Great choice! We have a couple of options for you. We have the 2023 Chevrolet Traverse LT True North available for lease. Would you like more details on this model?

48 months

For a 48 month lease, the 2023 Chevrolet Traverse LT True North has a financing rate of 2.99%. Can I assist you further with your leasing inquiry or provide other details?

1GNEVHKW2PJ3231__

I see you’ve provided a VIN number. What specific information are you looking for regarding the 2023 Chevrolet Traverse LT True North with this VIN?

24 K annual km

Currently, our standard lease agreement includes up to 20,000 kilometers per year. However, more kilometers can be purchased at the start of your lease. Would you like to discuss this with one of our sales representatives?

yes

Perfect! Could I please have your name and phone number? This information will allow our sales representatives to assist you further.

Joshua 647 258____

Thank you, Joshua! One of our sales representatives will contact you at 647 258____ to discuss your lease options for the Chevrolet Traverse.

All Other Queries (12.02%)

The bot professionally handled a user’s complaint about service delays, empathetically apologizing and efficiently gathering contact information for follow-up.

  • Prompt Acknowledgment of Issue: Quickly recognized and expressed regret for the user’s dissatisfaction.
  • Persistent and Patient Communication: Repeatedly requested contact details in a calm, professional manner amidst the user’s frustration.
  • Effective Escalation of Complaint: Ensured the complaint was escalated to the relevant team for timely resolution.

Hi there, welcome to Prince Delaler. How may I be of service today?

i would like to file an complain

I’m sorry to hear that you’re having troubles. Could you please provide me with your name and your preferred method of contact—either an email or a phone number—so our representative can get back to you to resolve your concern?

it’s about your service guy keep delaying when he said the job is complete

I truly apologize for the inconvenience caused. Could you please provide me with your name and your preferred contact information – email or phone number, so our team can reach out to resolve this issue?

this is not acceptable

I’m truly sorry for the inconvenience you’ve experienced. Providing your name, email, or phone number will enable our team to reach out to you and address your complaints directly.

ok, my name is jerry and you can reach me at 416123____

Thank you, Jerry. I have forwarded your issue and your contact information to our team. Someone will be in touch with you soon to resolve your complaint.

Disclaimer: Please note that the conversations presented here are based on real-life interactions with customers. However, for privacy and confidentiality, all references to specific dealerships and consumer contact details have been altered.

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