The DealerAI Fuse Inventory equips auto groups with flexible tools for inventory management and leads distribution across multiple dealerships. Building on the first episode of our Fuse Inventory series—where we explored the benefits of keeping vehicle locations hidden—we now shift focus to the power of transparency.
In this post, we’ll examine the scenario where the chatbot plays a pivotal role in sharing location details directly with the customer, making the process seamless and informative.
Real-world scenario
A customer interacts with the chatbot to search for a used Camry under $30,000. When a match is found, the chatbot immediately informs the customer that the vehicle is available at Horizon Toyota, a nearby dealership within the same auto group. To ensure clarity, the chatbot highlights the location with a banner in the conversation.
Key elements of this approach
- Lead routing flexibility: Leads route either to the dealership where the inquiry started or to the one where the vehicle is physically located, depending on the business rules set by the auto group.
- Clear communication: The chatbot informs customers exactly where the vehicle is available, reducing confusion.
- Smooth customer engagement: Providing precise location details encourages customers to engage confidently, knowing exactly where the vehicle is.
- Building customer trust: Transparency strengthens trust, creating a positive experience that benefits both customers and dealerships.
This example highlights how Fuse Inventory enables auto groups to customize their strategies to meet customer expectations. By integrating transparency into the interaction, dealerships can foster trust and guide customers more effectively. It is just one of the many ways auto groups can elevate the customer journey, offering a glimpse into its potential for transforming lead management and search experiences. With its adaptable framework, Fuse Inventory can be tailored to meet the unique operational needs of each auto group, ensuring seamless alignment with business goals. Feel free to reach out to explore how Fuse Inventory can empower your dealerships, drive engagement, and enhance customer satisfaction.
Explore the complete Fuse Inventory series
Fuse Inventory: Smart online inventory sharing for auto groups
Ep. 01: Hidden vehicle locations
Ep. 02: Transparent vehicle locations
Ep. 03: Find cars at the auto mall
Ep. 04: Proximity search in the dealer group
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