Can dealership emails be automated?

The everyday challenge

Dealerships receive daily email inquiries, from sales and service to parts and appointment bookings. Some dealerships respond within 24 to 48 hours, but the long wait leads to missed opportunities and dissatisfied customers. Traditionally, handling these emails requires hiring staff dedicated to managing and funnelling messages to the appropriate departments; this process can be time-consuming, and inconsistency between staff members and possible human errors also hurt the business.

New dealership email automation solution

In 2024, advancements in AI and Generative AI technology have paved the way for more efficient and cost-effective methods of managing incoming emails. Advanced AI solutions like Reach can help automotive dealerships handle email inquiries. Decades ago, AI was lack of flexibility; after years of improvement, modern AI technology can understand complicated messages and respond accurately and appropriately.

Speed up response times

Reach leverages AI to analyze incoming emails and direct them to the correct departments within seconds. This instant routing significantly speeds up the response time, ensuring customers receive timely and relevant information. For example, a service request email should be processed quickly, and an appointment can be set up almost immediately, enhancing customer satisfaction and retention. Consistent and engaging communication is critical to building strong customer relationships. Reach ensures that every email your dealership sends maintains a professional and personable tone.

Let’s look at some examples of how Reach can handle specific inquiries effectively:

Service request example:

Customer request:
“Hi!

I need to get the oil changed for my Kia Soul. Also, my tire monitor says the pressure is low. Would I be able to get both the oil and tires looked at during one appointment? I am available this Saturday at 1pm and you can contact me through this email.

Please let me know. Thanks, Noah.”

Dealership Reply:

“Hi Noah,

Thank you for reaching out to us with your request. We’ve received your information for an oil change and tire pressure check for your Kia Soul. Your preference for this Saturday at 1pm has been noted, and we’ll do our best to accommodate your schedule. A representative from our dealership will contact you through your provided email to confirm your appointment details.

Should you need to adjust your appointment or have any further questions, please feel free to reply to this email. We’re here to help!

Cheers, Dealer One.”

Boost operational efficiency

By automating the initial round of email responses, automating email response allows your staff to focus on more complex customer needs and follow-up tasks. Having AI improves the efficiency of your operations with 24/7 higher-quality support. Automated, consistent replies help establish a stronger, more reliable brand image. Customers appreciate quick and helpful responses, leading to higher conversion rates and increased customer loyalty.

Gaining trust in modern AI technology

Modern AI technology like Reach, can handle complex customer requests sophisticatedly. Unlike the past AI, it provides detailed and personalized responses that enhance the customer experience, demonstrating the reliability and effectiveness of AI in everyday dealership sales cycles. The objective of AI is to help dealerships streamline online communication, save costs, and increase customer interactions. By integrating this innovative solution, your dealership can stay ahead in a competitive market.

Test drive inquiry example:

Customer request:

“Hi, it’s Noah.

I’m looking to test drive the Toyota Highlander, but I wanted to know how different the features are between the gas and hybrid model. I can do Tuesday at 5pm.

Would you be able to either reply with the details about each model or explain to me in person when I come to test drive?

You can reach me using this email. Thank you!”

Dealership Reply:

“Hello Noah,

Thank you for reaching out to us regarding the Toyota Highlander. To provide you with the most accurate information on the differences between the gas and hybrid models, we would need the VIN or Stock Number of the specific gas model you’re interested in. This will help us ensure we’re giving you details tailored to the exact models available at our dealership.

Regarding your test drive appointment, I’ve scheduled you for Tuesday, May 28, 2024, at 5:00 PM. We’ll be happy to go over the details of each model in person during your visit. You’ll receive a calendar invite shortly to confirm this appointment.

If you could provide the VIN or Stock Number for the Toyota Highlander gas model, we can proceed with preparing the information you requested. Looking forward to assisting you further!
Cheers, Dealer One.”

Experience the future of email management

AI is already changing the automotive business landscape. Get a free demo to explore how DealerAI can help your business grow long-term. The future is now available.