When auto groups choose tools to manage digital conversations with car shoppers, one small but important feature is often overlooked: the ability to share video directly in the chat window. This allows your team to show real product information instantly, without sending the customer elsewhere.
Buyers already use video to compare trims, review features, and understand vehicles. By sharing video in the conversation, your team helps shoppers get clarity faster. As a result, they make better decisions and reach the appointment stage sooner.
If your group has a YouTube channel, the value increases. Your team can easily share existing branded videos to support both your sales process and ongoing marketing campaigns.
DealerAI—a generative AI platform for dealerships—keeps everything in one place. Instead of popups or redirects, customers watch the video inside the chat. This helps them stay engaged and move forward in the process.
What Video Means for Your Sales Process
- 80% of shoppers say product videos increase buying confidence (BusinessDasher)
- 96% find video helpful when making a purchasing decision (Animoto)
- 60% of auto shoppers say online video influenced which vehicle they selected (Think with Google)
- 51% are more likely to convert after engaging with video (Tavus)
These numbers highlight how video content plays a direct role in helping buyers gain clarity and move toward a decision.
Purpose-Built for Auto Group Operations
DealerAI is designed for retail automotive. It connects directly with your CRM, works with real-time inventory, and scales easily across rooftops. As a result, it ensures consistency without adding complexity.
| Feature | DealerAI | Generic Providers |
|---|---|---|
| Automotive-specific logic | ✅ | ❌ |
| In-chat video capability | ✅ | ❌ |
| CRM + inventory integration | ✅ | ⚠️ Partial |
| Group-level scalability | ✅ | ⚠️ Limited |
| Automated re-engagement (REACH) | ✅ | ⚠️ Limited |
With REACH, your team automatically follows up with warm leads—even after hours.
Strategic Impact for Auto Group Sales Performance
When your team delivers video directly inside a chat, buyers remain more engaged. They gain clarity faster and feel more confident making a decision. Rather than reading long descriptions, they can watch the vehicle in action.
This leads to measurable improvements:
- Higher-quality conversations that result in more booked test drives
- Better conversion from digital leads to in-store visits
- Increased return on your branded video content already used in marketing
- A consistent, on-brand digital experience across all rooftops
A Smarter Way to Align with Modern Buyer Expectations
Bringing video into the conversation is more than a feature—it is a practical step aligned with how today’s customers prefer to shop.
DealerAI enables your team to meet buyers where they are. It provides a faster, more informed buying experience. Additionally, it supports every store by delivering consistent conversations, stronger lead engagement, and a digital retail journey designed for growth. It’s a smarter way forward—built for the way your customers already shop.
Want to see how this solution fits into your sales process? Email contact@dealerai.com or book a demo with DealerAI.
In-chat video sharing keeps buyers engaged and supports faster decisions.
See How DealerAI Can Boost Sales and Revenue for Your Dealership