Fuse Inventory Ep. 02: Transparent vehicle location sharing

The DealerAI Fuse Inventory equips auto groups with flexible tools for inventory management and leads distribution across multiple dealerships. Building on the first episode of our Fuse Inventory series, where we explored the benefits of keeping vehicle locations hidden, we now shift focus to the power of transparency.

In this post, we’ll examine the scenario where the chatbot plays a pivotal role in sharing location details directly with the customer, making the process seamless and informative.

Real-world scenario

A customer interacts with the chatbot to search for a used Camry under $30,000. When a match is found, the chatbot immediately informs the customer that the vehicle is available at Horizon Toyota, a nearby dealership within the same auto group. To ensure clarity, the chatbot highlights the location with a banner in the conversation.

Key elements of transparent vehicle location sharing

• Lead routing flexibility: Depending on the auto group’s business rules, leads route either to the dealership where the inquiry started or to the dealership where the vehicle is physically located.
• Clear communication: The chatbot informs customers exactly where the vehicle is available, reducing confusion and improving transparency.
• Smooth customer engagement: Providing precise location details encourages customers to engage confidently, knowing where to find the vehicle.
• Building customer trust: Transparency strengthens trust, creating a positive experience that benefits both customers and dealerships.

This example shows how Fuse Inventory enables auto groups to customize strategies and meet customer expectations. By integrating vehicle location transparency into chatbot interactions, dealerships foster trust and guide customers more effectively.

This post demonstrates that one-way auto groups can enhance the customer journey through transparent vehicle searches. With its adaptable framework, Fuse Inventory aligns lead management and inventory search with business goals. Reach out to explore how Fuse Inventory can empower your dealerships, drive engagement, and improve customer satisfaction.

Explore the complete Fuse Inventory series

Fuse Inventory: Smart online inventory sharing for auto groups
Ep. 01: Hidden vehicle locations
Ep. 02: Transparent vehicle locations
Ep. 03: Find cars at the auto mall
Ep. 04: Proximity search in the dealer group