How long does a new inquiry at your dealership take to transfer to the correct department? Many dealerships still use manual steps: receiving the inquiry, figuring out which department should handle it, and passing it along. These steps often cause delays. In fact, the average response time in many dealerships is up to 2 hours—sometimes even as long as 24 hours. In today’s fast-paced market, that’s too slow.
Could you simplify this process? Imagine a customer inquiry arriving, and instead of sitting in someone’s inbox, it’s automatically routed to the right person. The inquiry comes with all relevant customer details attached. Your team can then focus on engaging with customers and closing deals without wasting time on admin tasks.
What is AI routing?
As we approach 2025, customer expectations for speed and accuracy are higher than ever. Industries like retail, finance, and healthcare already use AI to handle inquiries in minutes, not hours.
AI routing helps dealerships manage inbound leads more efficiently. Instead of relying on staff to manually direct inquiries, solutions like DealerAI instantly analyze each case. They identify whether it’s a sales lead, a service request, or a financing inquiry and send it directly to the correct department. This speeds up customer support, organizes leads better, and boosts conversion rates.
Simplifying multi-location dealerships
Managing multiple locations makes routing inquiries more complicated. Each location often has different inventories, services, and preferences for handling leads. AI routing simplifies this by automatically recognizing which dealership should manage each inquiry. It considers factors like the customer’s location, the type of vehicle requested, and whether they’re looking for a new or pre-owned car.
DealerAI‘s Fuse Inventory feature handles these complexities seamlessly. It ensures every lead gets routed correctly, removing guesswork for your team and helping you avoid missed opportunities.
Handling unclear inquiries with AI
Not all customer inquiries are clear from the start. For example, when someone asks to “book an appointment,” they might mean a service visit, a test drive, or a finance consultation. An advanced AI chatbot can ask follow-up questions to clarify the customer’s needs.
By sorting the inquiry correctly from the start, AI eliminates unnecessary back-and-forth. It ensures the customer’s request reaches the right department immediately, leading to smoother communication and a better overall customer experience.
The urgency of adopting AI now
More than 40% of automotive leads arrive after business hours. If you don’t handle them quickly, they may slip to competitors. DealerAI‘s AI routing captures every lead and queues them for follow-up as soon as your team returns online. This keeps your dealership responsive, even outside regular hours.
AI is no longer a tool for the future; it’s already transforming industries. Dealerships that adopt AI are better equipped to meet rising customer expectations. Those that don’t risk falling behind. Integrating AI into your workflow improves internal efficiency and elevates customer service.
Making AI work for you
In summary, a well-trained AI system can do more than facilitate conversations—it can intelligently manage inquiries across various departments or dealerships, ensuring a seamless and efficient flow of communication. If you want to explore how a customized AI solution can enhance your operations, we’d be happy to discuss the possibilities and craft a system tailored to your business. Reach out to us to start the conversation.
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