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Products / Chatbot Reach Voice AI reach.agent · v3.6
Product · Reach

Every follow-up,
on every channel, on time.

Reach is the outreach AI for dealerships — running voice, SMS, and email sequences that keep leads warm, rescue no-shows, and turn scattered touchpoints into a single, coherent customer story.

See the 8 capabilities
4.1×
Lead response rate
31%
No-shows recovered
24/7
Outreach coverage
reach.agent · sequence_warm_lead.yml
Lead · Dave Chen · 2026 Model Y Inquiry step 3 / 6
T+0h
SMS
"Hi Dave — saw you looking at the Model Y. Want me to hold one for this Saturday?"delivered · read 11m later
Replied
T+1d
EML
Personalized walkaround video + trade-in appraisal CTAopened · CTA clicked
Engaged
T+3d
VCE
Voice check-in to confirm Saturday 10:30 test drivequeued · calling in 4h
Running
● Live seq_0x8A · intent: warm · last_tag: test_drive_interest
auto-escalates at T+5d
Voice · SMS · Email AI tagging & routing Webhook-based integration Unified contact profiles Appointment rescue workflows SOC 2 · PIPEDA
What your BDC sees Monday

Built to rescue the leads you're already paying for.

Reach doesn't generate more leads — it makes sure none of the ones you already have go cold.

Speed to lead
<60s
first touch fired the moment a lead lands — voice, SMS, or email, whichever they prefer.
Response rate
4.1×
engagement lift on follow-up sequences versus single-channel email drip templates.
No-show rescue
31%
of missed sales & service appointments automatically rebooked within 48 hours.
BDC hours saved
340hr
of routine follow-up work absorbed every month, freeing reps for closing conversations.
Eight capabilities · one outreach engine

Every lead nurtured, every appointment recovered.

Each capability targets a specific point of leakage in the dealership lifecycle — from the first inquiry through service retention.

01 Intelligent Outreach Sequences

Automating the follow-up for maximum conversion.

Dynamic sequences that reconnect at exactly the right moment

Let AI handle the routine communication so your team can focus on closing. Reach runs dynamic, automated sequences that reconnect with leads based on customer behavior — nurturing prospects on their timeline, not yours.

  • Branching logic reacts to opens, replies, and clicks — not just timers
  • Sequences pause automatically when a human takes over the conversation
  • Keeps passive inquiries moving without ever feeling spammy
Branching sequencesBehavior-triggeredAuto-pause on reply
sequence · branching logic
T+0h SMS Hold-the-VIN ask, personalized
if replied → pause · route to rep
T+1d EML Walkaround + trade-in CTA
if CTA clicked → boost cadence · voice next
T+3d VC Voice confirm Saturday slot
if booked → close · log to CRM
feat_01 · sequence.engine.ts● running
02 Omnichannel Communication Matrix

Seamless engagement across voice, SMS, and email.

24/7 support that meets customers on their preferred channel

Reach goes beyond standard messaging by orchestrating cohesive, personalized outreach across voice, SMS, and email — so your dealership is available anytime, anywhere, with consistent high-touch communication.

  • One conversation, three channels — context travels with the guest
  • Channel preference learned over time, not guessed at
  • Voice, SMS, and email handled by the same AI persona and guardrails
VoiceSMSEmailChannel preference
conversation · 0xA12 · Dave Chen
10:14a SMS "Hold the Model Y for Saturday?"
10:25a SMS "Send the brochure first?"
10:26a EML Brochure + walkaround sent
2:10p VC Voice confirms Sat 10:30
learned channel preference
SMS
62%
EML
28%
VC
10%
feat_02 · omnichannel.route.ts● sms↔eml
03 Flexible Hook-Based Integration

Unifying your dealership's tech stack.

Event-driven architecture built for real-world CRMs

Eliminate data silos with our robust hook-based architecture. Reach integrates with automotive CRMs and common IM tools, so data flows reliably between platforms — triggering real-time actions without disrupting established workflows.

  • Inbound + outbound webhooks for every lead, message, and status change
  • Pre-built recipes for VinSolutions, DealerSocket, Elead, CDK
  • Retry + dead-letter queues so nothing gets lost on a flaky API
WebhooksCRM drop-inRetry + DLQ
POST /hooks/lead.created
// → reach.sequence.start
{
  "lead_id": "0x8A3F...",
  "source": "VinSolutions",
  "intent": "test_drive",
  "channel_pref": ["sms","email"]
}
lead.created200 · 142ms
appointment.booked200 · 98ms
crm.sync.retry503 → 200
feat_03 · hooks.registry.ts● 4 subscribers
04 Unified Contact Profiles & Activity Tracking

See everything in one place for better decisions.

360° view of every prospect's journey

Empower your team to manage every multi-channel conversation from a single, easy-to-use portal. Reach provides comprehensive contact summaries and detailed activity tracking — giving agents an instant, 360-degree view of the guest's journey.

  • Every voice call, SMS, and email stitched to a single contact record
  • AI-generated summaries so reps catch up in seconds, not minutes
  • Activity timeline with source, intent, and tag history
360° profilesAI summariesActivity timeline
contact · 360° profile
DC
Dave Chen
VinSolutions · 2026 Model Y · score 87
HOT
AI summary

Eyeing Model Y as trade from a 2022 RAV4. SMS-engaged, email opened, asked about Saturday availability. Likely buyer in 7-14 days.

2dSMSFirst touch · "Saw the Model Y…"
1dEMLWalkaround opened · CTA clicked
4hVCVoice queued · confirms Sat 10:30
feat_04 · contact.profile.tsx● synced
05 AI-Driven Tagging & Smart Workflows

Intelligent routing based on real-time intent.

The platform understands context, not just keywords

Reach doesn't just send messages — it understands them. Advanced AI tagging categorizes leads by response, tone, and intent, then instantly triggers the right specialized workflow. Hot leads, parts inquiries, and frustrated customers all get the right treatment.

  • Tags propagate across sequence logic, CRM fields, and rep dashboards
  • Sentiment detection auto-escalates unhappy guests to a human immediately
  • Custom tag policies per rooftop — your rules, enforced by the AI
Intent taggingSentiment escalationRule-based routing
Live tagging · last 60s
HOT · sales"Can I drive it Saturday?"→ rep
WARM · service"Winter tires before Friday"→ service
COLD · research"Just browsing specs"→ drip
ESCALATE"Still no follow-up after a week."→ mgr
confidence
feat_05 · tagger.graph.ts● 4 intents
06 Strategic Appointment Re-Engagement

Rescuing missed opportunities automatically.

No-shows don't have to mean lost revenue

No-shows and cancellations are a reality — but they don't have to be lost revenue. Reach runs automated re-engagement workflows that politely follow up with guests who missed a scheduled visit, removing friction and assisting the rebook before a competitor does.

  • Detects no-shows in real time from your DMS calendar feed
  • Multi-touch rescue: SMS first, email second, voice third if silent
  • Books the new slot directly into the rep's or advisor's calendar
No-show detectionMulti-touch rescueAuto-rebook
no-show · auto-rescue
MISSED 2:00 PM · Service · 2024 Sienna
+45m SMS "Sorry we missed you — want to rebook?" delivered
+18h EML Rebook link · 3 next-day slots opened
+2d VC Voice check-in calling
✓
Rebooked · Friday 9:15 AM with Alan back on the schedule, no rep effort
feat_06 · rescue.flow.ts● 31% recovered
07 Automated Reputation Management

Building trust and driving positive reviews.

Your online reputation, actively managed

Your dealership's reputation directly impacts your bottom line. Reach triggers timed post-sale and post-service follow-ups that gauge satisfaction — encouraging happy guests to leave positive reviews while flagging negative feedback to management before it reaches the public.

  • CSAT pulse after every sale and service visit, no human effort
  • Positive responses routed to Google, Facebook, and DealerRater
  • Negative signals escalated privately to management in minutes
CSAT pulseReview capturePrivate escalation
Post-service CSAT · last 7 days
4.8
★★★★★
n=124
Shared to Google87 reviews
Shared to DealerRater22 reviews
Private escalation3 flagged → mgr
AI: "Flagged 1 negative signal — service delay on VIN 5T..." → Alan, Service Mgr
feat_07 · reputation.pulse.ts● 4.8 avg
08 Smart Templating & Precision Targeting

Contextual information at AI speed.

Hyper-relevant messages, powered by live data

To deliver accurate, dealership-specific answers, Reach uses an advanced templating system for information querying — pulling live data and tailoring messages based on provider-specific targeting. Whether it's a specialized lease rate or inventory from a specific lot, the AI adapts.

  • Token-based templates pull live inventory, incentive, and CRM data
  • Provider-specific targeting — right lender, right lot, right program
  • Version-controlled so marketing can ship new copy without dev help
Live data tokensProvider targetingVersion control
template · promo_lease_reengage.j2
{# targets: brand=toyota, lot=markham #}
Hi {{contact.first_name}},
we've got {{inventory.count(model="RAV4")}}
{{inventory.model}}s on the lot at
{{incentives.lender("TFS").rate}}%
for {{incentives.term}} months.
→ {{booking.link("test_drive")}}
Live inventoryvAuto
Live incentivesTFS API
Provider targetMarkham lot
feat_08 · template.render.ts● 2 data sources
Under the hood

One lead signal, the right channel, the right moment.

Every event — new lead, opened email, missed appointment — runs through Reach's decision engine and fires the right touch on the right channel.

Signal

Lead event

New inquiry · no-show · price-drop on saved VIN · post-service complete. Ingested from CRM, DMS, and the chatbot.

→
Decision

Sequence engine

Tags intent, picks the best channel + moment, renders a live-data template, respects per-rooftop guardrails.

→
Touch

Channel dispatch

SMS, email, or outbound voice. Replies come back into the same thread — tagged, summarized, logged to CRM.

sequence.warm_lead
Lead viewed RAV4 XLE three times, didn't submit.
SMS within 60s · email with trade-in CTA at T+1d · voice at T+3d
sequence.rescue_noshow
Service appointment missed at 2:00 PM.
SMS apology + rebook link at 2:45 PM · email follow-up next morning
sequence.post_sale_csat
RAV4 delivered yesterday.
CSAT pulse T+3d · review request if positive · mgr flag if negative
Plays with your stack

Webhook-first, so it fits the tools you already run.

Reach's hook-based architecture drops into automotive CRMs, DMS calendars, IM tools, and review platforms — no rip-and-replace.

CRMVinSolutions
CRMDealerSocket
CRMElead
CRMCDK Drive
TelephonyTwilio Voice
SMSTwilio · Bandwidth
EmailSendGrid · SES
DMSXtime · Tekion
IMSlack · Teams
ReviewsGoogle · DealerRater
InventoryvAuto · HomeNet
AnalyticsGA4 · Meta Pixel

Run Reach against your real lead feed — before you sign anything.

See pricing