You may have considered scaling your operations if your dealership has been profitable.
According to one study, 60% of businesses can succeed using the scalability path. However, rapidly expanding your company with a clear strategy or scalable technology stack could be more manageable.
In light of this, we have included all the information you’ll need to know to make an informed decision on the technology your dealership should acquire to scale sustainably.
Why Is Having Scalable Technology Important for a Dealership Business?
Scalable technology is crucial for expanding your dealership business.
First of all, scalable technology solutions enable businesses to multiply without needing to invest in new infrastructure. That suggests companies can expand into new markets and services without investing in expensive hardware.
Furthermore, implementing the right, modern technology for your dealership allows you to minimize maintenance costs, offer a better user experience, and boost the efficiency and quality of your services.
Tools and Technology to Have For Scaling Your Dealership
Chatbots to Greet Your Potential Customers and Manage Requests
You have as little as 7 seconds to make a positive impression on your customers. And, as you know, first impressions count—especially in the automobile industry, as people are usually skeptical about buying a car.
So, you need to invest in a solid online chat solution when and as you scale your dealership.
Traditional live chat is usually outsourced to third parties, meaning that you need to know whom the actual operator handles incoming conversations on your company’s website. There may be better ways to go about your business than letting an outsider communicate with your potential clients and keep consistency.
With DealerAI automation solutions, your sales team can have 100% transparency to monitor all conversations in real time. In addition, the dealership team can join the conversation or let the chatbot manage it first and get you the leads at scale!
Customer Relationship Management System (CRM) To Handle Your Contacts
Managing your leads and your accounts is paramount to your vehicle business success.
For this reason, you need a flexible CRM tool that adapts within moments and a few clicks. If today you have a couple of hundred contacts and then acquire a few thousand new leads, you need a powerful CRM tool that grows with your business.
Scalable Payment Solutions
Finally, as more buyers complete car purchases online, you must invest in scalable payment software to handle all the transactions.
When your business is small, handling payments via cheque or wire transfer is acceptable.
But when you have the ambition to grow, you need modern payment solutions that are easy to use for your customers. After all, 80% of consumers expect to be able to make contactless payments, so you need to keep up with this. The first step a dealership can start with is to add a simple least calculator at online chat—DealerAI‘s unique feature to support car buyers quickly estimating their budget.
Take the Leap and Transform Your Dealership with DealerAI
The goal of every dealership owner is to scale their business and generate higher profits. For this reason, you need to tap into process automation and scalable solutions that can help you reduce operating costs and deliver exceptional service to your customers.
DealerAI was created with your customers in mind. We understand that serving thousands of your leads with first-time accurate and ultra-fast problem resolution takes much work. But rest assured, we have a solution for you.
Contact our team for a demo and start scaling your dealership today!
See How DealerAI Can Boost Sales and Revenue for Your Dealership