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Products / Chatbot Reach Voice AI voice.agent · v2.1
Product · Voice AI

Every phone call,
answered like your best advisor would.

Voice AI picks up the calls your BDC can't — Saturday mornings, after close, peak service hours — and books the appointments straight into your DMS. Guests get a real conversation. You get a service drive that stays full.

See the 6 capabilities
100%
Calls answered
0s
Hold time
30+
Languages
voice.agent · service_intake.flow
DC
Dave Chen · (416) 555-0142
Returning · 2024 RAV4 · last service 2025-11-12
00:42
AI · Service Advisor

"Hi Dave — happy to help. Looks like you're due for a tire rotation. Want me to grab Saturday morning at the Markham bay?"

Guest

"Yeah — actually, can I do something earlier? My brakes are squealing."

↑ interruption · 0.3s
AI · Service Advisor

"Got it — let me bump it up. Friday at 9:15 with Alan, brake inspection added. That work?"

lookup_service_history last RO · 11/12
check_advisor_calendar Alan · Fri 9:15 open
book_service_appointment writing to Xtime…
live response · 0.4s
● Live session_0xV4 · intent: service · advisor: Alan
en-CA · auto-detect
Speech-to-speech Live DMS + CRM actions 30+ languages Sales · Service · Parts BDC overflow + after-hours SOC 2 · PIPEDA
What your service drive sees Monday

Every ring captured, every bay stays booked.

Voice AI doesn't replace your BDC — it absorbs the calls they were never going to get to. The result shows up on the schedule before it shows up on a P&L.

Answer rate
100%
every inbound call picked up — peak hours, after close, Sundays. Zero hold, zero abandons.
Booked while live
68%
of qualified service callers leave the call with a confirmed appointment — written to the DMS in real time.
After-hours bookings
42%
of weekly service bookings now happen between 6 PM and 8 AM — revenue you used to lose to voicemail.
BDC hours saved
280hr
of routine call handling absorbed every month per rooftop, freeing your team for the calls that need a human.
Six capabilities · one phone line

Everything your guests expect on a call — without the wait.

Each capability targets a specific moment a phone call falls apart at most dealerships — the awkward pauses, the holds, the language barriers, the after-hours voicemail.

01 Fluid, Human-Paced Conversations

Sounds like a real person — because it talks like one.

Real-time speech, no awkward pauses

Most callers can spot a bot in three seconds — the lag is the giveaway. DealerAI's voice replies the moment the guest stops talking, handles "wait, actually…" interruptions without losing context, and flows like a conversation with your sharpest phone rep. Guests stay on the line. Calls don't get hung up.

  • Sub-second response — none of the telltale 3-second AI lag
  • Handles interruptions, mid-sentence pivots, and topic changes gracefully
  • Feels like a person, so guests don't bail before booking
Speech-to-speech0.4s responseInterruption-tolerant
conversation timing · live
Guest
2.1s
↳ AI replies in 0.4s
AI
1.8s
↳ guest interrupts 0.3s
Guest
1.4s
AI Guest avg turn-around · 0.42s
feat_01 · realtime.turns.ts● 0.4s avg
02 Live DMS & CRM Actions on the Call

Books the appointment while it's still on the call.

Real lookups and writes — no "let me put you on hold"

It's not a talking voice — it's a working agent. While speaking with the guest, Voice AI pulls up service history, checks live VIN availability, and writes the appointment straight into Xtime, Tekion, or your CRM of choice. The "yes, you're booked" lands before the call even ends.

  • Pulls live service history, parts, and inventory mid-conversation
  • Books service and sales appointments directly into the DMS calendar
  • Captures lead context into the CRM record — no rep re-keying
DMS writeLive inventoryService historyFunction calls
live tool calls · session 0xV4
lookup_service_history(vin: "5T...") last RO · 11/12 · oil + rotation 142ms
check_inventory(model: "RAV4 XLE") 2 in stock · Markham 98ms
check_advisor_calendar("Alan") Fri 9:15 open 76ms
book_service_appointment() writing to Xtime… —
Caller still on the line · no hold music
feat_02 · functions.live.ts● 4 calls fired
03 Expressive, Context-Adaptive Delivery

A voice that matches the tone of the moment.

Calm for roadside · upbeat for new vehicle · patient for the regulars

Phone trees sound like phone trees. DealerAI's voice doesn't. It breathes, pauses, and shifts cadence based on what the guest is saying — reassuring on a stressed roadside-assistance call, brighter on a new-vehicle inquiry, deliberately slower for a senior guest who needs a moment. The energy fits the call.

  • Reassuring tone for warranty, roadside, or complaint calls
  • Upbeat cadence for new-vehicle, lease specials, and trade-in inquiries
  • Natural breathing and pacing — never the "press 1 for service" robot
Adaptive cadenceEmotional contextNatural delivery
tone presets · auto-selected by intent
Reassuring — slower, lower
Context: roadside, complaint, warranty
Upbeat — brighter, quicker
Context: new vehicle, trade-in, lease specials
Patient — deliberate, clear
Context: senior guests, repeat clarifications
feat_03 · acoustic.tone.ts● reassuring
04 Always-On Service Booking & BDC Overflow

Picks up every call your BDC can't get to.

Overflow during peak — full coverage after close

Saturday morning at 8:15: five service calls hit the line at once. After 6 PM: the BDC is gone. That's where revenue walks. Voice AI sits behind your existing phone tree and answers the calls your team can't — capturing service bookings, qualifying sales leads, and keeping the schedule full whether you're open or not.

  • Absorbs overflow during peak service hours — no abandoned calls
  • Books appointments after-hours, weekends, and stat holidays
  • Plugs into your existing phone tree — never replaces it, just covers it
OverflowAfter-hours24/7Service drive
today · call volume vs BDC capacity
peak 0
8a
10a
12p
2p
4p
6p
8p
BDC capacity Voice AI overflow 31 calls absorbed today
feat_04 · overflow.coverage.ts● 0 missed
05 Instant Multilingual Support

Speaks every language your market does.

Switches mid-call · no transfer · no callback

Whatever language your local market speaks — French, Spanish, Mandarin, Punjabi — the AI answers in it, fluently. If a guest opens in English and switches to Spanish halfway through, the AI follows the switch the same sentence. No interpreter line. No callback. No second-class service for any of your guests.

  • 30+ languages with native-fluent delivery — not flat translation-engine output
  • Mid-call language switches handled automatically, no human transfer needed
  • Serve your full local market without 24/7 bilingual hiring
30+ languagesMid-call switchNative fluency
live transcript · language auto-detect
EN "Hi — I'm calling about the RAV4 you have listed online."
EN "Hola — sí, esa misma. ¿Está disponible el sábado?" ↳ switched to ES
ES AI: "¡Claro! Tenemos dos en Markham. ¿Le agendo a las 10:30?"
ES "Perfecto, gracias."
EN ES FR ZH PA AR PT VI +22
feat_05 · multilingual.detect.ts● en→es · 0.2s
06 Department Personas & Smart Routing

One number for the dealership. A different brain for each department.

Sales, Service, and Parts — handled separately, by design

Sales calls, service calls, and parts calls aren't the same call. Voice AI listens to the first few seconds, identifies what the guest actually wants, then applies the right scripts, the right knowledge, and the right escalation path — whether you run a single virtual receptionist or dedicated lines per department. Cross-departmental confusion ends.

  • Run one virtual receptionist or dedicated lines per department — your call
  • Different scripts, knowledge bases, and guardrails for Sales, Service, Parts
  • Single transfer to the right human, with full call context attached
Intent routingPer-department personasSingle transfer
routing graph · last 60s
📞 Inbound
→
Intent classify
→
SALES "Looking at the RAV4…" → pricing guardrails · finance specialist
SERVICE "Brakes are squealing…" → advisor calendar · maintenance KB
PARTS "Need a wiper for…" → parts catalog · counter handoff
feat_06 · router.dept.ts● 3 personas active
Under the hood

How a phone call becomes a booked appointment.

Every inbound ring runs through the voice agent in real time — speech in, intent out, DMS write before the guest hangs up.

Signal

Inbound call

Routed from your existing phone tree via Twilio or SIP. Caller ID, history, and rooftop context attached on pickup.

→
Decision

Voice agent

Speech-to-speech turn-taking, intent classification, tone selection, language detection, live tool calls — all on a sub-second budget.

→
Outcome

Booked work

Appointment dropped into the DMS, summary written to CRM, optional warm transfer to a human with full call context.

flow.service_intake
"My brakes are squealing — can I get in this week?"
Pulls service history · finds advisor slot · books to Xtime · SMS confirm
flow.sales_inquiry
"Is the 2026 RAV4 XLE in Platinum Gray available?"
Live VIN check · holds the unit · books test drive · routes to Sales rep
flow.parts_lookup
"Need a wiper blade for a 2022 Sienna."
Catalog match · stock + price · warm transfer to parts counter
Plays with your stack

Sits behind the phone system you already run.

Twilio Voice or direct SIP for telephony, ADF-standard CRM drops, deeper DMS connections on the All-in-One plan.

TelephonyTwilio Voice
TelephonySIP / PBX
DMSXtime
DMSTekion
DMSCDK Drive
DMSReynolds
CRMVinSolutions
CRMDealerSocket
CRMElead
InventoryvAuto · HomeNet
ServiceServiceLane
AnalyticsGA4 · Meta Pixel

Hear the Voice AI take a real call — before you sign anything.

See pricing