15sec
Median first response time
AI follow-up sent its first message within a median of 15 seconds of a new lead coming in.
Why it mattersThe customer is still looking at the car when the reply lands.
Results · DealerAI platform data
AI follow-up works. Here’s why.
These numbers come from leads DealerAI followed up on for dealerships. Not an industry survey. Just what happened on our platform.
Why it works
Fast, relevant, and it keeps going.
43.3%
Customer reply rate
More than 4 in 10 enrolled leads replied to AI follow-up messages.
Why it mattersEvery message is about the car they asked about, so people answer.
36%
Replied after more follow-up
Among customers who replied, 36% replied only after the second or later message.
Why it mattersStop after one message and you lose about a third of them. AI never forgets to follow up.
At real stores
What it looks like on the lot.
Results reported by DealerAI dealer groups and single-rooftop stores.
23%
more qualified leads
Across the group’s stores with DealerAI. At the same close rate, that is about 23% more sales.
2×
customer engagement rate
More than doubled at one store in the group, and up 38% at another.
1,500
quiet CRM contacts re-engaged in 7 days
About 225 replies from an outbound campaign, contributing to 6 sales.
Platform numbers are internal DealerAI data from leads enrolled in AI follow-up. The 36% figure is based on the replying customers analyzed. Store results are reported by individual DealerAI customers. Results vary by store.
What would this mean for your store?
Put in your own lead volume and close rate and see the difference.